Interesting Articles

The key to any well run business is in it's business procedures. From McDonalds to General Motors, these businesses have perfected the procedures that have made them into massive global companies. It's just as important for you to do the same for your online business. We will cover the process for creating the procedures below.

The initial thing is to know the procedure that you want duplicated. Know it inside out or find someone who knows it inside out to give you a hand in the following steps. Whoever is documenting the procedure, they need to know it well enough to explain it to someone else.

Secondly, write down all the steps in order. Break the task into subtasks if there are options that need to be chosen. Never leave an ambiguous step in a procedure as it will lead to confusion and failure of the process. Make sure that the words used are command words and not words that convey options. Go through the steps yourself to make sure that you have covered everything.

Third, using a screen recording device, such as CamStudio or Camtasia Studio, record yourself performing the procedure. Talk the person who is going to be watching it through every step that they need to do in order to finish the task successfully. Now, package it up on a DVD or put it out on the web and make it available to your interns, contractors or employees.

The last step is to continuously improve the procedure. Get feedback from those who are using the procedure to see how it can be improved or updated. Once you have the feedback, update the procedure. The more times that your procedures go through the feedback cycle, the better they will become.